CXO Era Begins For Exceptional Healthcare Experience

CXO Era Begins For Exceptional Healthcare Experience

Dr. Lohyd Terrier of EHL Hospitality Business School argues for incorporating hospitality principles in healthcare to boost patient satisfaction. He proposes the Chief Experience Officer (CXO) role to address patient concerns, emphasizing the need for tailored services and quality interactions alongside medical care. By blending comfort with clinical excellence, healthcare can genuinely prioritize patient-centered care. Source and details of the news

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